At D Eterno, we aim to deliver your orders quickly, safely, and conveniently.
Delivery Within UAE
• We offer free delivery across the UAE on all orders.
• Standard delivery time is 2 to 5 business days, depending on your location.
• Delivery timelines may vary slightly during peak periods, holidays, or due to unforeseen circumstances.
Returns & Exchange Shipping
• While initial delivery is free, all return and exchange collections are chargeable.
• Customers are responsible for pickup and re-delivery charges for any return or exchange requests.
International Shipping
• We offer international shipping to selected countries.
• Delivery timelines and shipping charges may vary based on destination and will be communicated at the time of order.
Please note:
• D Eterno is not responsible for delays caused by customs clearance in the destination country.
• Any customs duties, taxes, or import charges are the responsibility of the customer.
• If an order is not received, rejected, or seized by customs authorities, D Eterno will not be held liable for refunds or replacements.
General Notes
• Please ensure that your shipping details are accurate and complete to avoid delays.
• Once an order is dispatched, you will be notified with tracking details (if applicable).
