Terms of service

D’Eterno Lusso

1. General

Welcome to D’Eterno Lusso. By accessing or using our website, you agree to be bound by these Terms & Conditions. These terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update or modify these terms at any time without prior notice.

 

2. Products & Authenticity

D Eterno Lusso specializes in 925 sterling silver jewelry c

• All products are made from authentic 925 sterling silver
• Stones used are GRA / IGI -certified moissanite 
• Product images are for illustration; slight variations may occur due to craftsmanship and lighting

 

3. Pricing & Payments

• All prices are listed in AED (United Arab Emirates Dirhams)
• Prices are subject to change without notice
• We accept secure online payments via approved payment gateways
• Orders will be processed only after successful payment confirmation

 

4. Orders & Cancellations

• D’Eterno Lusso reserves the right to refuse or cancel any order at our discretion
• Orders may be cancelled due to stock issues, payment failure, or pricing errors
• Once an order is confirmed and processed, cancellation may not be possible

 

 

 

5. Shipping & Delivery

• We deliver across the UAE and selected international locations
• Delivery timelines may vary based on location
• D’Eterno Lusso is not responsible for delays caused by courier services or unforeseen circumstances

 

6. Returns & Exchanges

• Returns or exchanges are accepted only within 7 Days of purchase
• Items must be unused, in original condition, and with packaging
• Custom-made or personalized items are non-returnable

 

7. Warranty & Care

At D’Eterno Lusso, we are committed to delivering jewelry of exceptional quality and lasting elegance.

We offer a 3-year warranty on color for all our 925 sterling silver jewelry under normal usage conditions. This warranty covers manufacturing quality related to color retention.

Warranty Coverage

• 3-year  warranty under normal wear
• Assurance of authentic 925 sterling silver craftsmanship

Warranty Exclusions

This warranty does not cover damages or changes caused by:

• Exposure to  chemicals, or harsh substances
• Fire, heat, or extreme environmental conditions
• Misuse, accidents, or improper handling
• wear and tear beyond normal usage

Any repairs or replacements outside the warranty terms may be subject to additional charges.

 

Jewelry Care Recommendation

To maintain the beauty and longevity of your jewelry, we recommend:

• Avoid direct contact with chemicals
• Store in a dry, soft-lined jewelry box
• Clean gently with a soft cloth after use

 

8. Intellectual Property

All content on this website — including images, designs, logos, and text — is the property of D’Eterno Lusso and may not be used without permission.

 

9. Governing Law

Governing Law & Jurisdiction

These Terms, along with your use of the D’Eterno Lusso website, are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai, without giving effect to any conflict of law principles.

Any dispute arising out of or in connection with these Terms, or relating to our handling of your personal information, products, or services, shall be subject to the exclusive jurisdiction of the courts of Dubai.